Legal info

The Agency Ancillary Services shall be provided pursuant to the terms and conditions of the Agency as defined in the Terms and create legal relations directly between you and the Agency.

3.7. In some cases, this Website may be used as a technological platform, marketplace and/or advertising space for the third-party services. In these cases, the Agency acts as a mere Website operator and by no means and under no circumstances shall be considered as an agent of such service provider and is not responsible for the actions or omissions of its external Partners, whose services are available via Website. These service providers operate in conformity with their separate service agreement. Herein, the Agency may act as the Passenger’s/Customer’s agent and facilitate the booking of the third-party services on behalf and under the instructions of the Passenger/Customer, however the contractual relationship will be created between the Passenger/Customer and such third-party service provider and is governed exclusively by the third-party service agreement. Any claims by the Passenger/Customer relating to changes in terms and/or conditions of these services shall be directed to the particular third-party service provider and are processed by the third-party service provider in conformity with its rules and procedures. 

4. RULES AND TERMS OF USE OF THE WEBSITE AND SERVICE PROVISION

4.1. Rules and Precaution in Respect of the Use of the Website. If you continue using this Website, you are deemed to have agreed to the following mandatory rules and precautions in respect of the Website use:

4.1.1. You are a natural person who is 18 (eighteen) years old, have full legal capacity and capability to enter into a contractual relationship with the Agency/Service Providers/Carriers and third parties under the terms of these Terms.

4.1.2. You shall use the Website only for your personal needs not related to business activities, and in accordance with the Terms and the effective and applicable laws.

4.1.3. You shall place the Booking and use the Services under the Service Provision Rules/Fare Rules of the Service Providers/Carriers you have selected and order and use the Agency Anciliary Services based on these Terms and information provided under these Terms.

4.1.4. You are deemed to have agreed and acknowledged that any information on the Website, Website Services and Booking System is provided to you on an "as is and as available" basis and shall not be treated as encouragement to act or explicit recommendation or preference for one of the Service Providers/Carriers. You shall use this information and technical capabilities of the Website at your own risk and without any guarantees from the Agency. You are deemed to have agreed that you make choices of the services self-consciously and are responsible for all your actions and omissions based on the information on this Website, Booking System and/or provided by the Agency. Before making any decisions, you agree to learn all available information about the services (including the information, which is a reference to external sources of information), and get advice from a qualified expert or receive information available from other sources.

4.1.5.Your Data. You are deemed to have agreed that all information supplied by you on this Website, including the information specified when registering, is true, accurate, actual and complete. You shall update your contact and personal information listed in the "My Account" section timely, check for their accuracy and relevance. You are deemed to have acknowledged that all information about the Passengers you have specified when creating the Order is reliable, accurate, current and complete.

You shall check whether the changed data, if differs from the data in the “My Account" section, is saved (update the browser page of the Website) before confirming the Booking and its payment. You are fully and solely responsible for the information transmitted by you in the Booking System to create and pay for the Booking. The information you provide for the order of Services/Agency Anciliary Services, including personal and other data of the Purchaser/Customer are entered by yourself.

4.1.6. Feedbacks. You are deemed to have acknowledged and agreed that comments/feedback left by you on the Website or sent at the address of the Agency, or left on any other web resource or social media, which directly or indirectly relate to the Agency and the Website, may be publicly available and published on the Website, other web resource or social media on your behalf to inform others about your opinion on the Service used. You shall be fully and solely responsible for posting comments/feedbacks and shall not specify there: your personal data or personal data of third parties; profanity or information that violates public order or the rights of third parties; information obtained in violation of intellectual property rights or is illegally obtained; advertising and marketing materials of third parties, calls for participation in loyalty programs and other incentives. The feedback left on the Website may be considered to be a poll. Posting, changing and deleting of comments/feedbacks are performed at the Agency’s sole discretion.

4.1.7. Electronic Means of Communication. You are deemed to have agreed to use electronic means of communication (i) email and (ii) sms messages (hereinafter include collectively or separately: sms, push-messages, Viber-, or messages of other type or mode of transmission at a specified by you the mobile phone number on the Website) in the use of the Website, providing access to the "My Account" section, Booking placement and obtaining of information about services, as well as electronic delivery of messages (email, sms messages) associated with the use of the Website, Booking of the Services or Agency Ancillary Services.

To properly create the Booking and receive the Services or Agency Ancillary Services, you need to enter a valid (correct) email address and a valid (correct) phone number and you shall be deemed fully and solely liabile for entering such data. The Agency is not obliged to check and shall not be liable for any incorrect or misspelled email address or incorrect mobile phone number or configuration of your email service (spam filters, etc.) and, respectively, for failure to obtain adequate notifications of the created Bookings or Agency Ancillary Services, including but not limited to the notifications on the flight date/time change, flight/service cancellation, etc. Changes and corrections of errors in the email address or mobile phone number (if it is technically available on the Website) shall be carried out by the User on their own in the "My Account" section or, if it is possible, by the Customer Care Service according to the User’s request and their personal identification data.

In case the Agency sends messages/notifications to your email/mobile phone number (specified by you when creating the Booking/registering on the Website), which appeared to be incorrect or misspelled, you are entirely and solely liable for, have a legal responsibility for, and bear risks associated with the possible consequences of using incorrect or misspelled email/mobile phone number, including the actions of third parties.

4.1.8. You are deemed to have agreed that the Agency may monitor and record telephone calls of the Customer Care Service and implement selective audit of emails to ensure proper service level, to train the staff, to fulfil the obligations stipulated by these Terms, as well as to use, implement and protect its legitimate rights and interests arising out of these Terms.

4.1.9.You may send your questions, comments, suggestions, feedback, and complaints to the Agency through all available means of information support of the Website. The Agency makes every effort to answer you as soon as possible, but in any event, no later than 30 (thirty) calendar days of the receipt of the request.

4.1.10. The Legitimacy of Emails and Data of the Booking System. You are deemed to have agreed and acknowledged that (i) all emails sent to you through the Website or Customer Care Service according to your request (or otherwise agreed by the Parties) are equal to communications on hard copy; and (ii) all electronic and system data stored in the Booking System of the Agency or in GDS, collectively or separately, are deemed mandatory, appropriate and sufficient evidence in solving possible claims/disputes, including legal lawsuits arising out of or in connection with these Terms.

4.1.11. Actions on Behalf of Third Parties. You shall use this Website and the services available through the Website only for yourself or other persons on whose behalf you have the legal right to act and assume the respective rights and obligations. You hereby acknowledge that such other persons have authorised you and you have the legal right on their behalf to select and buy the Services / Agency Ancillary Services, as well as consent to collect and process their personal data necessary for Booking and use of services.

You shall promptly and entirely inform such persons of the terms and conditions of these Terms and precautions specified therein, including all the Service Provision Rules / Fare Rules and restrictions that may be applicable to them in respect of ordering, purchase and use of the selected services before Booking placement. Responsibility for the consequences of a failure to notify, as well as for the actions of such natural persons, caused by such failure to notify, rests solely with the Purchaser.

Before placing the Booking in the name and on behalf of such natural persons, you shall inform them that they are not a party to the agreement between you and the Agency according to these Terms and shall not be entitled to submit to the Agency any financial, legal and other claims regarding ordered services via this Website.

Such persons shall be informed by the Purchaser and give their entire and unconditional consent to the following: all communication regarding the ordered services will take place through your "My Account" section and your email / mobile phone number. You shall promptly and entirely notify persons on whose behalf you act, of any changes to/ cancellations of the ordered services and any information about the ordered services you have received via email or sms message or in any other agreed means of communication. Responsibility for the consequences of a failure to notify, as well as for the actions of such natural persons, caused by such failure to notify, rests solely with the Purchaser.

4.1.12. Security of the "My Account" Section. If you have registered on the Website and have received access to the "My Account" section, you shall protect information on your registration data, including login and password (received via email or sms messages), control it, take all measures necessary to prevent unauthorised access by third parties and be fully liable for any use of the "My Account" section by you and/or by any other person. If you have any suspicions about possible unauthorised access by third parties to your "My Account" section, you shall immediately inform the Customer Care Service. Any action taken through the "My Account" section will be deemed to have done by you.

4.1.13. Agreement Concluded with the Service Provider/Carrier. You are deemed to have agreed that all agreements for the services provided by the Service Provider/Carrier, information about which is available in the Website Services, are concluded by you directly with the Service Providers/Carriers. You agree and are fully aware that under no circumstances the Agency shall be deemed a party to such an agreement concluded between you and the Service Provider/Carrier. If you do not agree to the Service Provision Rules/Fare Rules and terms and conditions of such agreements with the Service Providers/Carriers, you shall not place the Booking. Accepting the mentioned terms and conditions, you shall be entirely and solely liable for compliance with the Service Provision Rules/Fare Rules of the chosen Service Provider/Carrier and shall undertake, including, but not limited to, the following: to fulfil the provisions and terms of purchase of the Services, to pay the necessary funds in full and within the defined terms and according to the established fares, taxes, charges, rules and restrictions of the Service Provider/Carrier, the terms and conditions of void/change/refund of the Booking. You are deemed to have confirmed that you have read and unconditionally agreed to the terms of service of the Service Provider/Carrier if it is available on the selected Website Service and which is a separate agreement. The Acceptance of these Terms does not supersede the acceptance of the terms of service of the Service Provider/Carrier.

4.1.14. Agency Ancillary Services and Offers. You are deemed to have agreed and authorised the Agency to collect information about the placed Bookings on the Website in order to send messages about special offers, promotions and ancillary services available on the Website; offer paid or free of charge Agency Ancillary Services, such as the notification of flight delay or cancellation in the form of an sms; service of search of railway tickets after their appearance on sale; recommendation service in respect of the choice of hotel when searching for flight tickets; insurance and other services. Depending on the stage of Booking placement, where the Agency Ancillary Service is offered, its price is either included in the total price of the Booking, or is proposed to be paid separately. By ordering the Agency Ancillary Service, you shall be fully and solely liable for compliance with the terms and conditions in respect of the provision of the Agency Ancillary Services and undertake, including, but not limited to, the following: to fulfil the terms and conditions of Agency Ancillary Services purchase, payment of all necessary funds in due time and in accordance with the established fares, rules and restrictions set by the Agency.

4.1.15. Changing Information on the Website. The Agency has the right, at its sole discretion, at any time and for any reason whatsoever, to do the following: increase/reduce the existing Services of the Service Providers/Carriers, Agency Ancillary Services, Website Services and functions; change the design; the rules of loyalty programs; increase/reduce the means of payment methods available for paying for the Booking on the Website; define and/or change the price of the services; increase/reduce the amount of Service Fees and the fee of the Agency Ancillary Services that are charged for creating, purchasing, void/change/refund for the Services. The Website may include certain discrepancies or outdated information that on the time of Booking placement is not relevant and is provided for information purposes only.

4.1.16. Correction of Errors. The Agency reserves the right to correct any errors (including those in financial information) on the Website and in the placed Bookings (paid or unpaid). If in your Booking the price of the Services has been specified with an error, you will be offered (if possible): (i) to change the Booking by correcting the incorrect (wrong) price to the correct (right) price, or (ii) cancel the Booking without imposing penalties.

4.1.17. Illegal and Fraudulent Activities. You shall not use any software intended to damage the infrastructure of the Website, disrupt its timely and correct functioning; violate restrictions in respect of any HTTP-header, attempt to intercept any data and personal information processed by the Website; decompile, disassemble the data on the Website; perform actions that cause congestion on the infrastructure of the Website, monitoring, automated extraction of information or making a copy of any data and information from this Website, create "frame", "mirror" or otherwise interfere with the operation of the Website by any means and for any purpose whatsoever.

You are deemed to have acknowledged and agreed that the terms of use of the Website prohibit creating multiple accounts at a time, intentionally misrepresenting personal information, impersonating any person, creating fictitious Bookings, etc. Any fraud (fraud attempts) regarding the use of the Website, as well as the payment by payment cards on the Website, are investigated and the persons in fault are brought to justice according to the local and international legislation. Fraud (or its attempts) in Booking placement or purchasing the services on the Website may lead to problems in obtaining visas and flight check-in or other use of the Services.

4.1.18. Restricted Access to the Website. You are deemed to have agreed that the Agency has the right, at its sole discretion, to deny anyone access to this Website, use the "My Account" section and create the Booking, suspend the access to the Website and ordering services by blocking the access to the Website and/or deleting the created section in order to carry out scheduled and unscheduled technical and preventive operations, or in case of breach by the User of the terms and conditions of these Terms, at any time and for any reason whatsoever, without explanation and prior notifications.

4.2. Rules and Warnings in respect of the Ordering of the Services

4.2.1. Compliance with the Service Provision Rules. By placing the Booking, the Purchaser and Passengers are deemed to be aware of and have agreed to the these Terms, the Service Provision Rules/Fare Rules of the Service Providers/Carriers that apply to the chosen Services, terms and conditions of the provision of the Agency Ancillary Services (if any), including the terms of void/change/refund of tickets (as well as to the Carriers conditions in respect of the connecting flights, in case of issue of a transfer ticket (if the time is enough to make a transfer, issuance of transit visas, etc.). Any violation of these Terms and the Rules of Provision of the Agency Services or Agency Ancillary Services may result in cancellation of the Booking, denial of access to the acquired services, without a refund of the money paid for them; withdrawing of your advance payment without a refund; reimbursement, at your expense, of all losses incurred by the Agency or the Service Provider/Carrier as a result of such breach, under these Terms.

Ticking the dialog box (opt-in) on the Website before Booking placement is the sufficient proof of the fact that you got acquainted with and agreed to these Terms, and shall be deemed appropriate and sufficient evidence in any proceedings. Booking placement with nominally ticking the dialog box (opt-in), i.e. without actual reference to these Terms may adversely affect the Purchasers/Passangers. Ticking the dialog box (opt-in) on the Website before Booking placement and getting acquinted with the Terms is unconditional and integral process of Booking placement on this Website. In any case, the Agency advises to get acquainted with all the terms and conditions of these Terms, the Rules of Service Provision, Provision Rules of the Carrier, Fare Rules, etc.

4.2.2. Choosing the Services. All stages of Booking placement: the choice of the volume and type of the services, choice of routes and dates, choice of flights, accommodations, entry of Passenger data (Passanges on whose behalf the Booking is placed) and Purchaser data, the choice of payment methods are exceptionally sole and acknowledged choice of the Purchaser. The information specified by the Purchaser, when placing the Booking, is automatically recorded in the Booking System, global distribution system and/or internal booking system of the Service Provider/Carrier for further confirmation of the Booking and provision of services. Some Service Providers/Carriers may require the Purchaser to agree and sign a liability waiver before using the services they offer. If you disagree to these terms, you shall not place the Booking and shall not use the Services.

4.2.3. Changing the Service Provision Terms and Conditions. All offers, prices, types of service and the terms and conditions thereof, as well as the Service Provision Rules may be: changed without sending any notification to the Purchaser, limited/available according to the time frames, availability of seats and terms of the preliminary Order, dates of travel, minimum or maximum length of stay at a destination, weekends and holidays, seasonal fluctuations in prices, waiting lists, as well as strikes and temporary failure or shutdown of the booking systems and/or may be changed due to other changes, conditions and restrictions. The Agency shall inform the Users of the change of terms, volume and range of the services or the inability to fully or partially perform the paid service, by sending an email or sms at a mobile phone number, only if it has obtained such information from the Service Providers/Carriers. In case of nonreceipt of the said information from the Service Providers/Carriers, the Agency shall be released from liability to the User.

4.2.4. Beginning of Using (Receipt) the Services. The Passengers/Customers shall be obliged to come to the place of provision the Services in time (i.e. in time defined by the Service Provider/Carrier) and shall be solely responsible for no-show or arriving late in the place of provision of the Services or the inability to use the Service due to non-compliance with these Terms or the Service Provision Rules.

4.2.5. Adherence to Customs and Border Formalities and Duly Completed Documents for the Use of the Services. The Purchaser and Passengers are responsible for the following: preparation, availability and correct issuance of visas, as well as documents required for crossing the border of countries of transit (even if the Passengers do not leave the airport or plane) and the country of arrival; timely providing the Agency with passport, visa information and data on the place of stay of the Passengers in the country of arrival needed for entering in the Booking, if it is required by the Carrier or Service Provider.

The Purchaser and Passenger are deemed to have confirmed that they are aware of and shall, on their own, fulfil all the requirements of the country of departure, transit country and the country where he/she is heading for, including requirements for international passports and other formal documents, including conditions regarding the remaining period of validity of the international passport required for visa and entry into the country of arrival: visa issuance, purchase of a return ticket when entering the country with a visa-free regime; compliance with other requirements necessary for entry into the country (availability of health insurance, the need for vaccination, proof of sufficient funds, etc.); issuance of the documents for travelling of minors under the age of 18 (eighteen) years; issuance of the documents to transport animals and plants, and conditions of their placement at the place of provision of the Services; permits for the transportation of equipment, musical instruments, weapons, art treasures and any other permits and approvals. Passengers shall be solely liable for the validity of passports, exit permits for minors and other documents required for crossing the border and for the accuracy of the information contained in these documents. The Passenger is obliged to obtain the necessary information about the deportation at the consulate of the respective country and be informed that the deportation of the Passenger owing invalid entry or exit travel documents is carried out at the expense of the Passenger with or without penalties.

The Purchaser and Passengers are deemed to have confirmed that they are aware of the requirements and rules of customs and border formalities of the country of departure and transit countries, baggage allowance rules, as well as the rules of conduct in the country of transit or arrival, and shall comply with all these rules.

4.2.6. Means of Technical Support of the Website and Information Support of the Services. The Customer Care Service works 24 hours a day and provides consultations on the Services available on the Website. To receive consultation, contact the Customer Care Service: tel: +38 (044) 502 74 38 (round-the-clock, according to operators’ tariff).
Email: [email protected].
If you contact the Agency in any other way than the one specified in this article of the Terms, your request may not be accepted. You are deemed to have agreed that the Customer Care Service shall not handle letters sent by you to the following email address: [email protected], including letters sent in response to a letter sent by the Agency from the specified address.

4.2.7. Contacting the Customer Care Service for information on the Booking/Ordering and/or issues relating to access to the "My Account" section may require authorisation/customer identification. The list of questions and information required for the authorisation of the Customers by the Customer Service shall be defined and changed solely by the Agency and at any time. Passengers on whose name the Booking was placed, shall be notified by the Purchaser that for the purposes of their authorisation, the Customer Care Service may require information that is available only to persons who placed the Booking through the "My Account" section. The Agency is not responsible and does not compensate for any expenses caused for failure to comply with the authorisation process by the Customer Care Service.

4.2.8. You are deemed to have agreed that the set rules of use of the Website shall also apply to cases where you obtain access to the Website (its separate pages or the Services), while you are on other websites that provide the possibility of full or partial review of this Website.

5. REGISTRATION ON THE WEBSITE

5.1. In order to use the services of the Website, you shall register on the Website and obtain access to the "My Account" section. When registering you shall provide the following data:

• email address (which will be used as a login after the registration);
• first and last name;
• contact mobile phone number;
• access password (during the complete registration on the Website).

The list of information required for registration/authorisation on the Website may be changed by the Agency at its sole discretion.

5.2. Access Password. In express registration and automatic registration on the Website, a password is automatically generated and sent to you via email after registration. You can change the password in the "My Account" section. If necessary, you may use "reset password" on the Website. You shall use a strong password to access in the "My Account" section and shall not share it with third parties.

5.3. Methods of Registration. There are three options to register on the Website and obtain access to the "My Account" section:

• Complete registration through the relevant registration form on the Website.
• Express registration on the Website using social media profile, whereas further provision of necessary data for ordering the services is required.
• Automatic registration on the Website and getting access to the "My Account" section after the creation of the first Booking. In this case, the first Passenger’s data will be used to enter it in the “My Account” section.

5.4. You have the right to freely and at any time use access to your Bookings and personal information defined on the Website in the "My Account" section using your email address (login) and password received via email after registration. You can also log in to the "My Account" section by logging in via sms message that will be sent at your mobile phone number.

5.5. When registering on the Website, you will be further asked to agree to the terms and conditions of these Terms. If you do not agree to these terms, please do not use the Website and leave it immediately.

6. GENERAL RULES: BOOKING, PURCHASE. PAYMENT PROCEDURE

6.1. General Rules. Booking
6.1.1. By placing the Booking on the Website, the Purchaser shall provide their personal data and the personal data of the Passengers/Customers if needed for specifically selected Service:

• last name and first name;
• details of the ID cards (e.g., the number and series of the passport);
• birthdate;
• information on gender;
• information on citizenship;
• other data necessary for ordering and use of the Services.

The list of information required for Booking placement on the Website may be changed by the Agency at its sole discretion.

6.1.2. Passengers/Customers with the personal data specified in the Booking, which contradicts the data specified in the ID card, shall not be entitled to receive the Service.

6.1.3. When placing the Order, you shall fill in all the fields that are marked in the Booking System as "required" to be filled in.

6.1.4. When you place the Booking, the Booking System may offer you additional services of the Carriers/Service Providers and/or Agency Additional Services (for example, insurance of baggage during flight time, or sms notification, etc.). In this case, the Booking System will automatically tick the dialog box (opt-in) next to the offered Agency Ancillary Service, which may be useful (be of interest to) for you. When placing the Booking you have to check the corresponding marks ("opt in") and if possible, get acquainted with these Ancillary Services. If the additional services of the Carriers/Service Providers and/or Agency Ancillary Services offered by the Booking System, are not relevant to you, you have to remove such mark ("opt out") when placing the Booking before payment. If the additional services of the Carriers/Service Providers and/or Agency Ancillary Services offered by the Booking System when placing the Booking are not relevant to you, but you did not remove the marks ("opt out") when placing the Booking, such additional services of the Carriers/Service Providers and/or Agency Ancillary Services will be deemed relevant to you and will be included in the Booking with further payment.

6.1.5. Changing Data in Booking. Please note that the change of personal data of any of the Passengers in the ticketed Booking (including error correction), change of the itinerary or dates may result in loss of the agreed fares, based on which the Booking was ticketed, as well as it may result in surcharges. Changing of personal or other data of the Passenger/Customer in the Booking may be ground for a ticket refund and issuance of new tickets under new fares and new cost. When making changes to the created Booking, the Purchaser shall undertake all possible financial risks associated with including but not limited to tickets change/refund, payment of a Service Fee due to the changes made to the Booking, necessary additional surcharges, penalties/fines, creation of a new Booking, refund, currency conversion costs when refunding, etc. Please be attentive when filling in all data in the Booking. The Agency makes every effort to verify the information you enter in the Booking, but is not and shall not be responsible for your incorrect, incomplete or inaccurate completion of personal and other data of the Passengers/Customers.

6.1.6. Cancellation of Unpaid/Paid Bookings. The deadlines of Booking payment are defined by the Service Providers/Carrier. The Agency cannot influence the change of the deadline for payment for the Services and shall not be responsible for cancellation of such Bookings.

Your Booking will be automatically cancelled in the Booking System without paying a penalty in the following cases: (i) if the services were cancelled (sold out) by the Carrier/Service Provider (for example, all tickets were sold out to third persons using the third-party services, or directly by the Carrier) within the period you were passing all the steps of the Booking; (ii) if the services were cancelled (sold out) by the Carrier/Service Provider within the period you were entering the One-time code for confirmation of payment,; (iii) if within the specified period, you did not pay/confirm payment for the Booking.

You hereby agree and fully understand that in case of cancellation of the Booking and its repeated placing (similar to the cancelled one), the cost of the Services defined in such repeated Booking may be different, as well as exceeds the cost of the services that was defined in the cancelled Booking.

6.1.7. Order Confirmation. All Bookings and their status are available for review in the "My Account" section. We recommend updating the browser page to get the latest information on the status of your Booking after each chosen and completed action on the Website.

After the processing of your Booking by the Booking System, a notification of its status may be sent via email and/or mobile phone number from the Agency/Service Provider/Carrier. The service is considered to be provided by the Agency properly and in full: (i) after displaying information about the paid Booking or confirmed Booking in the "My Account" section on the Website, and provision of the opportunity to download the electronic digital document/ticket form of the paid Booking or confirmed Booking (e.g., e-ticket/itinerary receipt, electronic voucher, insurance policy, ticket, ticket form), or (ii) sending the appropriate confirmation and/or electronic digital document of the paid Booking or confirmed Booking (e.g., e-ticket/itinerary receipt, electronic voucher, insurance policy, ticket, ticket form) to the email or at the mobile phone number of the Customer. The confirmation of time, when the electronic digital document is sent, shall be deemed the time when the Agency cannot cancel its sending. Since then, the electronic digital document is deemed to be received by the Customer.

6.1.8. Electronic digital document/ticket form for the selected type of the Services is sent to the Purchaser’s email specified when placing the Booking, or provided in another defined way (notified to the Purchaser by sending a notification to the Purchaser’s email or mobile phone number). Electronic digital document for the selected type of the Services (e.g., electronic document/itinerary receipt, electronic voucher, insurance policy, ticket, ticket form), confirms the purchase of the Service or its Booking, as well as confirms the right of the person specified in the document to use the Service from the chosen Service Provider/Carrier (e.g., make a trip). The Agency has no obligations to send any electronic digital documents before the receipt of full payment from the Purchaser, if such payment is provided for the selected Service.

Please note that some of the digital electronic documents shall be exchanged for the tickets directly at the box office of the Service Provider/Carrier before using the Services. The Bookings not paid on the Website provide for payment at the box office of the Service Provider/Carrier before the beginning of provision of the Services. The Customer is hereby notified that in case of failure to exchange digital electronic documents for the ticket form, they will not be entitled to use the service from the Carrier/Service Provider, if applicable.

The Passenger shall check email, and other means of communication specified during the Booking, regarding the receipt of information on the placed Booking and/or the electronic digital document of the paid Booking or confirmed Booking, as well as information defined in the received electronic digital document. The Passenger shall check the information specified in the electronic digital document and print its hard copy on their own. The Carrier/Service Provider before using the Service may request the Passenger’s/Customer’s ID card or the paper ticket. The Carrier/Service Provider may deny providing you with the Services if you do not have the valid ticket, documents that identify you and other documents necessary for the use of the Service..

6.1.9 Notification from Service Providers / Carriers. If it is provided for by the appropriate Service, you may also receive notifications from the Service Providers/Carriers in respect of your Booking. The Agency shall not control and shall not be responsible for any exchange of messages between you and the Service Providers/Carriers that takes place without the use of this Website.

6.1.10. Discounts and Special Offers. Special offers and promotions shall be clearly specified and applied in accordance with the rules specified therein and during the defined period. If the Service involves obtaining discounts for natural person, reffered by the Service Providers/Carrier to the certain age group (“child” and/or “infant”), the age of the child of infant shall meet age categories ("child", "infant") as established by the respective Service Provider/Carrier on the date of completion of a travel or completion of the use of the Service. The age of the Customer/Passengers shall be confirmed by the relevant documents (passport/birth certificate of the child/other ID document). Requirements to the form and data of such ID document are determined by the rules of the Carrier/Service Provider.

6.2. General Rules. Payment.

6.2.1. Choosing Payment Method and Billing Details. The Purchaser shall choose a convenient method of payment for the Order by himself/herself among the possible methods for this Service and the type of the Service available on the Website at the time of Booking placement. The methods of payment, which are not provided for and are not available on the Website to make and confirm the payment, shall not be accepted.

When selecting a payment card method, the Purchaser shall specify information related to payment cards, namely: payment card number, expiration date, CVC/CVV-code and the name of the cardholder, and agree to the processing of their personal and payment data by the Agency/Service Provider/Carrier/Payment System for funds transfer for the placed Booking.

The Agency may provide you with one and several options of payment methods for Booking payment, depending on the specific services that are provided based on the agreement concluded between the Agency and the relevant Carrier/Service Provider. The Agency shall have the right at any time and at its own discretion, to change/delete any methods of payment on the Website without the obligation of any updates and changes to these Terms.

6.2.2. Authorization for the Processing of Payment Transaction. After selecting and confirming the method of payment for the Booking, the Purchaser shall authorise either the Agency (its partners or affiliates) or the Service Provider/Carrier/Payment System to debit through the selected payment method the full price of the Booking specified on the Website from the payment card/bank account defined by him/her, including Service Fees, commissions, fares, taxes, corresponding surcharges for transfer, the amount of possible currency conversion and exchange difference to be applied to the payment for the said Booking, as well as authorise these entities to use your payment and personal data for (i) the purchase of your ordered Services, (ii) processing of refund, if necessary, and (iii) for other purposes, which are necessary for the fulfilment of these Terms and performance of your Order. You are hereby fully aware of and agree that at the time of payment for the Booking, the Agency is not aware of the amount of additional costs for the processing of payment transactions.

The Agency may request you to and shall provide a bank statement for financial dispute settlement related to the payment for Services/Agency Ancillary Services and/or Booking refund, as well as to solve other disputes.

When selecting any of the Booking payment methods, you acknowledge that the Agency, after receiving the funds for the placed Booking, transfers relevant funds to the Carrier/Service Provider, and is not the owner of these funds.

6.2.3. Sufficiency of Funds to Pay. At the time of the Booking payment by means of payment card/bank account, the Purchaser shall have a sufficient amount of funds required for the full payment of the Booking, including possible additional costs associated with the processing of payments, currency conversion or exchange difference. The balance in the payment card/bank account shall be sufficient to cover all such additional costs. The Agency shall not be responsible for the Booking cancellation and the costs incurred by the Purchaser due to the lack of funds on the payment card/bank account of the Purchaser.

6.2.4. Payment Transactions. When the Booking is processed, the funds on the payment card/bank account may be blocked with their further debiting. Payment card debit may be performed by the Agency/Carrier/Service Provider/Payment System in one payment or multiple payments (for example, for each ticket separately, when booking multiple tickets/hotel rooms simultaneously, or for each service separately, when ordering multiple services simultaneously). Charging of the funds may occur both at the time of Booking placement or within 30 (thirty) business days and more after the Booking placement under the rules of the Service Provider/Carrier. The Purchaser shall take all measures to enable the Agency/Service Provider/Carrier/Payment System to debit the payment card at any time (i.e., all payment restrictions and limits of the issuing bank must be lifted by the Purchaser until the funds are actually charged).

6.2.5. Verification of Payment Transactions. The cardholder shall use it in accordance with the laws and the terms and conditions of the agreement concluded with the issuing bank, and shall not allow to use the payment card by persons who do not have the legal right or authority to use it. To avoid cases of various kinds of misuse of payment cards, all the Bookings placed and payed by the payment card on the Website shall be verified by the Agency that uses all reasonable means to verify the eligibility of payment transactions, including, but not limited to, according to the rules and payment protection standards and anti-fraud payment verification, the details of which are available on the Website.

The Agency reserves the right to deny you the provision of the services or additionally request the cardholder’s documents if there are sufficient reasons to believe that the payment card transaction may be questionable/fraudulent. In order to verify the identity of the cardholder and their eligibility in respect of using the payment card to pay for the Services on the Website, the Agency may require the Purchaser to provide the following:

• a copy of the first and second pages of the passport;
• a copy of of both sides of the payment card (the first six and last four digits must be clearly visible in the number of the card, CVC/CVV-code shall be covered).

You shall send the aforementioned copies via email in the size and format according to the requirements of the Agency, at the request and within the term set by the Agency. In case of failure to provide the requested documents on time or in case of doubts about their authenticity, the Agency reserves the right to cancel the Booking without explanation. The paid funds for the Booking shall be refunded to the Purchaser’s payment card, and the funds that were blocked on the Purchaser’s card shall be unblocked.

Please note that the verification of payment transactions is carried out by the Agency only during Agency office hours. In this regard, any payment transaction for the Services ordered at other times may be processed the next business day. The Agency shall not be liable for any costs incurred as a result of such verifications.

6.2.6. Currency. Settlements between the Agency and the Purchaser are made in hryvnia (UAH). Settlements between the Purchaser and corresponding Service Providers/Carriers shall be made/processed according to the settlement rules established by them/issuing banks. In this case, the currency charged to the Purchaser’s account may differ from the currency specified on the Website. By placing the Booking you are deemed to have agreed that you have been notified of the terms and conditions of the pricing of the Booking, currency to be charged from the account, payment and currency exchange terms, and you are deemed to have entirely and unconditionally accepted the defined payment terms.

6.2.7. Additional Costs for the Processing of Payment Transactions. The Purchaser shall be entirely and solely responsible for all commission costs, the amount of possible conversions and exchange difference, as well as other specified expenses that may be added to the price of the Booking by the issuing bank of the payment card/payment system/operator of payment infrastructure services. The Purchaser shall on their own get acquainted with the rules, tariffs and commissions of the bank, currency exchange rates and currency conversion, which may be applied to the payment for the Booking on the Website. You are deemed to have accepted and agreed that the Agency shall not compensate the Purchasers for the expenses incurred in cases of additional conversions and exchange rate differences, since it shall provide the Purchaser only with information on pricing policy of the Carrier, but is not involved in the creation of interaction policy among participants that serve payment transactions since their formation and until debiting the Purchaser’s account, as well as during the remittance of funds to the account as a result of the return of documents which confirm the Service. Before paying for the Services, the Agency recommends that you consult a qualified specialist to receive information on all the details of your payment transaction.

6.2.8. Currency exchange rates, which are available on the Website, are based on various sources available to the public and shall be used for informational purposes only. Currency exchange rates may not be updated on a daily basis, and actual prices may not be accurate and differ from the actual exchange rates for your payment transactions.

6.2.9. Currency Conversion and Bank Fees Charged for Payment:

• According to the rules of some Service Providers/Carriers, a request for debiting the Purchaser’s payment card in the amount of the Booking may be sent from the banks located outside the country in which the Booking is made. The issuing bank of the payment card may consider the Booking as an international transaction, since the request for payment card debit may be carried out by foreign Service Providers/Carriers.
• Currency exchange rate and the amount of fees for an international transaction shall be determined solely by the issuing bank of the payment card on the day when it processes the transaction. Please note that the date of processing of your payment transaction may be different from the date of payment on the Website.
• If the Booking is made outside the country in which the payment card is issued or the currency of the payment differs from the currency of the payment card, the bank may convert the payment amount in local currency, charge a commission for currency exchange and charge a fee for the international transaction. In this regard, the amount indicated in the statement of confirmation of the payment transaction may be in local currency, and this amount may be different from the amount indicated on the summary page of payment for the Booking on the Website.
• Currency conversion and bank fees may occur both at the stage of payment and at the stage of a refund when cancellation of the Booking is carried out.

6.3. General Rules. Refund

6.3.1.The Purchaser shall always be refunded their money paid for the Booking, under these Terms, the Service Provision Rules/Fare Rules, other rules and recommendations, etc., including these from the Service Provider/Carrier that are applied to the processing of a Service refund request, and the requirements of the applicable law.

6.3.2. The procedure of processing of a refund and technical procedure of refunding the Purchaser their money shall be regulated by the Service Provision Rules/Fare Rules for each separate Service to which the bought Service relates.

6.3.3. The Agency is entitled to require the Purchaser, who initiates a refund, to provide the copies of supporting documents: ID documents (e.g., passport), applications, certificates and other documents confirming the reasons for the refund, as well as to provide a bank statement when resolving financial disputes. By submitting a Service refund request, the Purchaser shall inform the Agency of the reasons for the refund in a clear and precise manner. The Purchaser is entirely and solely responsible for failure to submit the necessary documents, as well as for failure to inform the Agency of the reasons for the refund in a clear and precise manner.

7. ADDITIONAL CONDITIONS OF WEBSITE SERVICES USE

7.1. Flight Tickets Service. General Terms and Conditions

7.1.1. The requirements of the Flight Tickets Service shall apply subject to the aforementioned general rules of booking of, purchase of and payment for the Services, as well as additional rules of operation of the Flight Tickets Service which are available at the following link.

7.1.2. By placing the Booking, you are deemed to have acknowledged and agreed that any terms and conditions of the Flight Tickets Service may be informed to you just before Booking placement (at each stage of Booking placement), as well as sent to your email address/mobile phone number at any time before or after Booking placement.

7.1.3. All legal relationship related to the booking of flight tickets and/or additional services of the Carriers, including but not limited to:

• rules of booking and ticketing;
• payment rules;
• fare rules;
• rules of cancellation/refund of traffic documents (electronic tickets), as well as making changes to them;
• rules of ticketing of and cancellation of the ordered additional services of the Carriers
• other terms and conditions of provision of the Services by the Carriers

shall be regulated by the Fare Rules of the corresponding Carriers, Fare Rules for a particular flight ticket, carriage contract, IATA Agreement, these Terms, as well as other rules of the applicable law and international legal norms.

7.1.4. You are hereby notified that the Carrier does not always provide the Agency/publish in the global distribution system information on cancellation/delay of flights, or other changes in respect of a flight ticket, and therefore you yourself are required to monitor flight information, which is included in the ticket.

7.2. Flight Tickets Service. Booking

7.2.1. As a general rule, it is possible to buy a flight ticket on the Website 364 days prior to the date of the flight and at least 4 (four) hours before the departure time of the chosen flight. In case of any doubts, buy flight tickets with the help of the Customer Care Service.

7.2.2. The Rules of baggage carriage are defined in the Fare Rules and are available when making the Booking. Depending on the fare of a flight ticket, the Passenger may carry with them a certain volume of baggage for free. The Purchaser shall get acquainted with the rules of baggage carriage on their own and is deemed to have agreed that the rules of baggage carriage of each particular Carrier may differ, vary in different tickets in one Booking (when purchasing tickets with few segments) and differ in the Booking of each Passenger separately (when purchasing a multiple fare booking).

Also, the Passenger shall on their own get acquainted with the list of items prohibited for carriage and carriage requirements of certain categories of baggage, as well as the baggage allowances and rules.

7.2.3. The Purchaser may clarify with the Customer Care Service the availability and order the additional Services if those are provided by the Carriers, namely: special menu, choice of seats onboard, animal transportation formalities, nonstandard or additional baggage, apply for assistance in boarding of/disembarking of persons with disabilities, services to accompany children and others. Some of the additional Services are available during Booking placement of flights for certain Carriers.

7.2.4.The Purchaser shall get acquainted with and comply with the rules of the Carrier regarding the purchase of flight tickets, travelling with children or travelling of unaccompanied minors. Before creating the Booking, we advise you to consult with the Customer Care Service.

7.2.5. The Passenger shall clarify with the Customer Care Service and/or Carrier the requirements in respect of transportation of electronic equipment and devices, as well as conditions of their use while travelling.

7.3. Flight Tickets Service. Price. Payment Procedure and Issuance

7.3.1. The price of flight tickets consists of fares, taxes and charges imposed by the Carriers and airports. The price of a flight ticket may include a Service Fee of the Agency, bank charges and surcharges for the transfer of funds, if applicable. The total price of the flight ticket is available in the Booking System at the moment of purchase/ticket issuance and may differ depending on the chosen payment method.

7.3.2. Flight tickets fare is defined by the Carriers and is available in the Booking System at the time of Booking placement/ticket issuance on an "as is and as available" basis. The Agency shall not make any warranty as to the possible change of flight ticket price from the time of the Booking placement and payment until actual issuance of traffic documents as the Agency does not influence the fare policy of the Carriers.

7.3.3.When placing the Booking, the Purchaser is notified (on the Website by the time of Booking confirmation, or in the invoice, which is sent via email) of the period set for the payment of the booked flight. Generally, the Purchaser is given up to 12 (twelve) hours to pay for the Booking. In some cases, the period for payment may be 4 (four) hours or less. The Purchaser shall comply with the terms established for flight ticket payment.

7.3.4. You are deemed to have been informed of and agreed that your Bookings placed and not paid within the specified time may be cancelled by the Carrier or the fare may be changed. The Agency shall not be responsible for cancellation of such Booking by the Carriers and does not guarantee the preservation of fares when making a re-Booking of the same flight tickets.

7.3.5. The Fare Rules are valid at the time of Booking placement and may be solely altered by the Carrier before the time of ticket issuance, without notifying the Passengers. If the Agency issues a flight ticket, and the fare is different from the one which was valid at the time of the Booking placement, the Customer Care Service shall notify the Purchaser of changing the fare and is entitled to send the Purchaser an invoice to be paid additionally. If the Purchaser does not agree to purchase the flight ticket for the altered price, the Booking shall be cancelled and the Purchaser is refunded their money under these Terms.

7.3.6. Travel document (e-ticket) issuance is carried out by the Agency after its authorisation by the Carrier in Booking System. Purchaser will be duly informed about the confirmation of the Booking after the booking payment, if other terms are not set by the Service Carrier/Provider.

7.3.7. The proof of purchase of a flight ticket is an electronic ticket/itinerary receipt that is sent to the Purchaser's email address indicated when placing the Booking or provided to the Purchaser in another agreed way, upon confirmation of the Booking during 48 hours.

7.3.8. If the issuance of the paid flight ticket was postponed at the request of the Purchaser, then after the established term for the issuance of paid tickets expires, the price of the flight ticket or fare may be changed by the Carrier, and the booked seats may be forwarded for general sale.

7.3.9. When creating the Booking or upon its issuance, the Purchaser may be given the opportunity to order ancillary services provided directly by the Carriers (e.g., choice of seats on the plane, ordering meal aboard the plane or payment of excess baggage charges). The conditions, volume and cost (additional fees) of such services shall be determined by the Carriers and depend on each flight separately. The Purchaser shall be charged the Service Fee for the processing of requests in respect of the ancillary services.

7.3.10. The Agency shall send a request to the Carrier for the order of the ancillary services only after the confirmation of their payment from the Purchaser. The proof of purchase of the ancillary services of the Carriers is an electronic receipt that is sent to the Purchaser’s email.

7.3.11. In case of nonconfirmation by the Carrier of the ordered ancillary services, the Purchaser shall receive a full refund. In case of a refund for the ancillary services at the request of the Purchaser, the refund amount shall be calculated in accordance with the Service Provision Rules and Fare Rules of the Carrier excluding a Service Fee.

7.3.12. Please note that the ancillary services and flight tickets are cancelled, changed and refunded as separate services and are deemed to be separate of each other and of the ticket. Non-confirmation of the ancillary services does not lead to automatic cancellation of the ticket. In these cases, the Customer Care Service shall inform the Purchaser of the possible options of confirmation or cancellation of the flight tickets or ancillary services. The Purchaser shall confirm the ordered ancillary services within the terms notified by the Customer Care Service.

7.3.13. The Agency shall not be liable for and shall not compensate for any expenses associated with moving between terminals or airports.

7.3.14. When the Buyer chooses to pay for air tickets directly to the Carrier, the Carrier will debit funds from the Buyer's payment card. Carriers may apply additional fees and charges when processing a payment transaction. At the same time, the amount indicated for payment on the Site may differ from the amount that will be debited from the Buyer's payment card. This difference in price won't be considered a violation by the Agency because it takes into account the additional fees and commissions.

By creating a Reservation, you agree that you have been notified of the terms of air ticket price formation and payment terms, and you unconditionally accept these specified conditions. You also accept and agree that the Agency cannot be held responsible for the additional fees and commissions applied by the Carrier. The Agency only provides the Buyer with information about the pricing policy of the Carrier, but does not participate in the formation of the policy of interaction between participants serving payment transactions from the moment of its formation and before the funds are debited from the Buyer's account, as well as during the crediting of funds to the account as a result of ticket refunds.

7.4. Flight Tickets Service. Cancellation, Refund and Making Changes to Flight Tickets

7.4.1. In case of involuntary and/or voluntary flight ticket exchange/refund, the decision about fines and charges shall be made solely by the Carrier and depends solely on the Service Provision Rules/Fare Rules in respect of a particular flight ticket and internal rules of the Carrier. In addition to the fines, additional charges of the Carrier for the provision of its services may be applied in case of ticket exchange/refund.

7.4.2. Apart from Carrier penalties and charges, the Agency is entitled to charge each Passenger (except for infants) a Service Fee for:

• tickets reissue/exchange service for international flights in the amount of UAH 550,00 (five hundred and fifty hryvnias), inclusive of VAT,
• tickets reissue/exchange service for domestic Ukrainian flights in the amount of UAH 250,00 (two hundred and fifty hryvnias), inclusive of VAT;
  
  
• tickets refund service for international flights in the amount of UAH 550,00 (five hundred and fifty hryvnias), inclusive of VAT,
  
• tickets refund service for domestic Ukrainian flights in the amount of UAH 250,00 (two hundred and fifty hryvnias), inclusive of VAT;
  

The indicated service fee is valid for tickets purchased from Jan. 07, 2021.
Additionally, the Agency may render a service of error correction in certain passport details, previously entered by the passenger, if possible and allowed by the Carrier. Such correction may be applied to passport serial number, its expiry date (if any), and Passenger's nationality, except Passenger's first and last names. For the rendering of the mentioned passport details, the Agency charges each Passenger (except children under the age of two) a Service Fee of UAH 90 (ninety hryvnias), incl. VAT.

7.4.3. In case of involuntary ticket exchange/refund, the Service Fee shall not be charged by the Agency. The involuntary ticket exchange/refund shall be deemed circumstances which are defined by the legislation and the Service Provision Rules/Fare Rules and internal rules of each particular Carrier.

7.4.4. In case of flight ticket void/exchange/refund, the price of the Agency Ancillary Services, Service Fee, as well as surcharges for the transfer of funds shall not be refunded.

7.4.5. In case of flight delay/cancellation, the Agency shall contact the Purchaser using the contact details entered in the Booking and provide necessary information in accordance with the terms and conditions of the Carrier.

7.4.6. Airline tickets, which were paid directly to the Carrier (as well as blocking and unblocking of funds on Customer’s payment card), are refunded subject to the terms and deadlines defined by the Carrier.

For the Service of refunding airline tickets, which were paid directly to the Carrier, the Agent may charge a Service Fee in the amount, specified in Clause 7.4.2 hereof. In the event that Agency’s Service Fee exceeds the amount refundable, the Agency may charge 50% (fifty percent) of the amount refundable as a Service Fee, per passenger (except infants). Refund is made in accordance with clauses 7.4.1—7.4.11 hereof, as well as after your payment of the Service Fee.

In this case, the Agency is not liable to the Customer for any delays or errors since it is not a party to the payment transactions and cannot influence them in any way whatsoever.

7.4.7. If the Customer submits a request for refund for/exchange of/change of flight tickets not using the "My Account" section, but through the Customer Care Service (by phone/via email, etc.), the Customer Care Service will recommend making a request for ticket refund/exchange/change through the "My Account" section. You are hereby notified that the Customer Care Service has no information on the Fare Rules, does not make calculations on the the amount due in case of ticket reissuance (exchange/refund) - these calculations are performed by other departments of the Agency that do not directly contact the Purchaser/Passenger. A request for making changes to the flight tickets or their refund shall be carried out by the Purchaser on the Website, namely in the “My Account” section. The determination of possibility of making changes to or refund of flight tickets, their price, calculation of the amount to be refunded shall be carried out on the date and at the time when applying for a flight ticket refund or its exchange.

7.4.8. Cancellation of a flight ticket shall be carried out only after the Purchaser has confirmed in the "My Account" section the terms and conditions of refund/calculated refundable amounts when cancelling the flight ticket. The Purchaser shall timely confirm the terms of cancellation on the Website, and in case of delay, shall incur all related damages. Please note that some flight tickets are non-refundable according to the Service Provision Rules, Fare Rules of a particular Carrier and internal Rules of each individual Carrier.

7.4.9. In the event of a ticket voidance query on the day of its issuance, the Agency calculates the amount refundable without Carrier's penalties applied but with the service fees of the Agency and Service Suppliers. Upon your confirmation of the amount refundable calculated by the Agency, the Agency forwards this query, for approval, to the Carrier, which takes final decision on ticket refund without penalties applied. Please note that the Carrier may deny ticket refund without penalties applied. In that case, you may apply for ticket voidance under the fare rules. The Carriers, on their own, define the final amount refundable and query consideration deadlines. The Agency only submits the Carrier respective queries and may not influence them or be liable to the Customer in the event of delay in Carrier's consideration of any query or refund of an amount (including a lower one) other than which was calculated by the Agency and approved by the Customer.
Additional conditions of ticket cancellation may be reported to the Customer in the “My Account” section directly during creating a request for a refund/exchange/change of a ticket.

7.4.10. Request for making changes to the flight ticket shall be processed by the Agency and submitted to the Carrier for approval and/or specification of procedure of making changes within 72 hours upon receipt of payment confirmation from the Purchaser. As a rule, all requests for changes to flight tickets may be considered by the Carriers from 3 to 10 business days. The Carriers independently determine terms of request consideration, the Agency only makes corresponding requests to the Carrier and cannot influence them or be liable to the Purchaser in case of delay of consideration of any request by the Carrier. Upon receipt of reply from the Carrier, all necessary information will be forwarded to the Purchaser within 24 hours upon receipt of reply from the Carrier.

Some Purchaser’s requests for making changes in the flight tickets (post-sale support) might be time-limited due to restrictions of the Carriers and are possible within a limited period of time before the flight date/time, only. Detailed information about the time limits to make changes in the flight tickets are displayed on the Website during placement of such request.

The Agency also will not assist you in relation to the processing of your request for making changes in the flight tickets if you submit such request less than 48 hours prior to the departure of your first flight in your ticket/itinerary, or any time thereafter, as the Agency will not be able to arrange the processing of your request within this time period. In such case the Purchaser may directly receive such post-sale support for the flight tickets directly from the respective Carrier.

7.4.11. The terms and conditions of a refund for the ordered ancillary services of the Carriers (for example, payment for excess baggage) shall be communicated to the Purchaser after a refund request has been made.

7.4.12. Refund of the money paid for the unused flight ticket shall be carried out through the same method used to pay for the Booking and within the terms and pursuant to the conditions of these Terms.

7.4.13. In case of payment for flight tickets directly to the Agency, a refund shall be carried out when the Agency receive the appropriate funds from the Air Carrier or withhold them from the amount by the Agency due to be transferred to the Air Carrier in connection with the sale of Air Carriage Services in the reporting period in which the Air Carrier has consented to such deduction. In case the payment was made directly to the Carrier, a refund may be carried out within 10-60 business days. The timing of refund shall be calculated from the date of confirmation by the Purchaser of the refund amounts in the "My Account" section.

7.4.14. If the Passenger has not arrived at the airport and failed to inform the Carrier in advance of changes to their trip, the Carrier has the right to cancel the booking not only in respect of the first flight segment, but in respect of the following segments of the route and in respect of the return flight without notifying the Passenger. To avoid cancellation of tickets, please contact the Customer Care Service or directly the Carrier.

7.4.15. When refunding tickets, changing and canceling a flight, including changing a flight or canceling it by an airline, the funds for the Highpass service are not automatically refunded. To cancel the service and receive funds, you must contact the Customer Care Service.

7.5. Flight Tickets Service. Peculiarities of the Flight Tickets Issued per Each Segment and Multiple Fares.

7.5.1. The Purchaser shall be notified of the method of flight ticket issuance and payment (issuance for each segment or multiple fare) according to the Fare Rules before creating the Booking. The Purchaser shall get acquainted with the specified conditions, and therefore shall make their choice of the conditions regarding the Booking, its issuance and payment.

7.5.2. Multiple fare booking. When buying flight tickets for two or more Passengers (a minimum of two adults shall be present), the Purchaser may be suggested to purchase flight tickets in different fare classes. The application of different fares when issuing flight tickets allows to reduce the total cost of the flight. Thus, different classes of ticket fares in one Booking will not influence the service class (business, economy) of the Passenger. The Fare Rules when booking multiple fare flight tickets may be different for different Passengers in one Booking.

7.5.3. Issuance per each segment. The issuance of a flight ticket shall be carried out per each flight segment separately, and the Passenger shall have the opportunity to create separate Bookings for each flight segment or select other conditions of the trip. When issuing flight tickets per each segment, the Fare Rules may be different for different flight segments in one Booking.

7.5.4. The Service Provision Rules/Fare Rules shall be applied to each flight ticket separately when the issuance is carried out for each segment or for each Passenger when creating a multiple fare Booking. Thus, the following conditions may vary:

• cancellation of, making changes to, refund for flight tickets;
• the rules for carriage of baggage, animals, and the terms and conditions of provision of the Carriers’ ancillary services;
• the conditions of refund or provision of flight alternatives when the flight is cancelled / rescheduled due to the Carrier’s fault. In this case, the alternative solution or tickets refund will be offered to the Passenger only for flights, issued in one ticket and for each Passenger separately;
• peculiarities of involuntary changes and flight tickets refund at the Passenger’s request. In this case, a request for making changes to/refund of flight tickets due to: (i) desease/death of the Passenger or their close relative, (ii) refusal to issue a visa, documents that provide grounds for the request shall be considered for each ticket separately or for each Passenger separately.

7.6. Flight Tickets Service. Peculiarities of Flight Tickets of Low-Cost Carriers (Low-Cost Airlines):

7.6.1. When purchasing flight tickets for the flights of Low-Cost Carriers, the following terms and conditions shall be applied:

• When making the Booking, it is possible to get acquainted with the Fare Rules of the relevant Carriers on the payment page.
• The Purchaser’s account may be debited directly by the Carrier. When processing payment transactions, the Carriers may charge extra fees and commissions. The amount due on the Website may differ from the amount that will be debited from the Purchaser’s payment card. And this price change, including extra fees and commissions application shall not be considered a violation by the Agency.
• By creating the Booking, you are deemed to have agreed that you have been notified of conditions of pricing of the flight ticket and terms of payment, and you are deemed to have implicitly accepted the defined conditions. You are deemed to have accepted and agreed that the Agency cannot be held liable for extra fees and commissions, which are used by the Carrier, as the Agency only provides the Purchaser with information about pricing policies of the Carrier, but it is not involved in creation of the policy of interaction among the participants serving payment transactions since its formation and until the funds are charged to the Purchaser’s account, as well as when transferring funds to the account as a result of a ticket refund.
• Payment shall be made by means of payment cards of the payment systems such as Visa and MasterCard.
• Currency, which is debited, may depend on the point of flight departure chosen by the Purchaser.
• The booking reference number confirmed by the Carrier shall be the proof of the right to take a flight, the number of an e-ticket shall not be assigned.
• The Passenger shall not use the Tickets-bonuses and/or Tickets-miles (if such service is available on the Website), accumulated in the Bonus Program, to pay for the tickets of Low-Cost Carriers. The miles for the paid flight tickets of the Low-Cost Carriers are accrued according to the standard rules of participation in the Bonus Program.
• Generally, the Fare Rules of the Low-Cost Carriers do not provide for changing a route, last name or first name of the Passenger.
• The paid flight ticket shall be non-refundable.
• The Carrier is entitled to apply special conditions in respect of the baggage allowances and check-in, which are defined according to the Fare Rules, or directly on the Low-Cost Carrier’s website.

7.7. Flight tickets service. Specifics of charter flights.

7.7.1. During the search and booking process, charter flights are indicated with a special mark “charter flight”, and have other fare rules set by the supplier-tour operator/charterer/ flight booker or aircraft broker.

7.7.2. When purchasing charter flights, the Agency makes timely booking of seats for the desired direction and transfers funds to the supplier as payment for the flight. The Client is provided with an itinerary receipt for a charter flight confirming the right to fly to the selected destination on the specified date.

7.7.3. The supplier reserves the right to change the flight program, including: departure time, departure/arrival airport, airline and aircraft type. Registration of flight tickets and assignment of technical numbers of electronic tickets is carried out by the supplier (at least 10 hours) before the departure.

7.7.4. The right to charter flight, guaranteed by the itinerary receipt for a charter flight, is not refundable, no change of dates and other changes are allowed, including in the event of illness, death, visa refusal and other cases due to the actual costs incurred by the supplier and obligations to pay for transportation regardless of the presence of a passenger on board the aircraft.

7.7.5. Online check-in through the airline's website may not be technically possible for some of the charter flights; therefore, the passenger needs to check in for the flight directly at the departure airport.

7.7.6. The passenger must check the flight schedule himself/herself before departure. Information about changes in the flight program is sent to the Client via E-mail and SMS messages to the number and address provided previously by the Client. Be careful, the Agency is not responsible if you do not receive or read the specified notifications in advance.

8.1. Railway Tickets Service. General Terms and Conditions

8.1.1. Peculiarities of the provision of the Railway Tickets Service apply subject to the above-mentioned general rules of booking of, purchase of and payment for the Services, and additional rules of operation of the Railway Tickets Service which are available at the following link.

8.1.2. The Agency shall not be responsible for any and all acts or failures to act, errors, omissions, warnings, representations, warranties, violations or negligence of the Service Provider/Carrier, including, but not limited to incidents that may arise during or as a result of the use of the Service, train delay or cancellation.

8.1.3. The Purchaser on their own shall select a convenient payment method available on the Website, among the possible ones for this Service and Service type.

8.1.4. Ticket price shall be determined according to the rules and fares of the Service Providers which apply at the time of payment. In case of changes of the rules and/or fares of the Service Provider, the operations made under previous rules/fares are valid and not subject to reissuance.

8.1.5. The total price of the Booking includes the service price of the Provider, service fee of the Agency and extra charges of payment systems, which in no case shall be refundable to the Purchaser.

8.1.6. The User is deemed to have agreed that carriage rules, ticketing rules and booking cancellation policy are established, governed and changed by each Carrier; and the Agency has no influence on the decision of the Carrier in respect of such changes.

8.1.7. In case of non-receipt by the Purchaser via email specified when Booking, of the e-ticket (ticket form) within two hours of successful payment for the Booking on the Website, the Purchaser agrees to contact the Customer Care Service. In case of the Purchaser’s failure to contact the Agency, the Agency Services under these Terms will be deemed as those that have been properly and fully provided for the Purchaser.

8.1.8. If the Purchaser’s trip provides for issuing of several travel documents, the Agency, in order to facilitate the multi-segment trip, shall provide an optimal option and shall not be liable for any and all actions or failure to act, errors, omissions, warnings, representations, warranties, violations or negligence by the Service Provider/Carrier, including, but not limited to, in the event of train delay, train cancellation, which caused the inability to use the next ticket and travel further/use the next segment on their way to the point of destination. All communications regarding the order will come in separate messages for each ticket. Bonuses are accrued and deducted from the total amount of the booking, but are distributed proportionally among the created orders based on their total value. When canceling an order, each ticket must be canceled separately. Otherwise, the Buyer is responsible for this.

8.2. Railway Tickets Service. Tickets for the Trains of “Ukrzaliznytsia” JSC (National Rail Transport Authority of Ukraine). Settlements and Payment Procedure

8.2.1. The Passenger shall be obliged on their own to get acquainted with the Passenger, Luggage, Cargo-Luggage and Post Railway Transportation Rules of Ukraine approved by the Ministry of Transport and Communications of Ukraine #1196 as of 27/12/2016. The person that has used the Service and/or the person who uses the tickets shall be responsible for compliance with the Transportation Rules.

8.2.2. Issuance of rail transportation service may be made in two ways:

8.2.2.1. Purchase of a Travel Document with Full Payment on the Website. When selecting the specified payment method, depending on the type of a train, the Purchaser can get an electronic ticket or deferred printing ticket (ticket form).

8.2.2.1.1. Electronic Tcket. When boarding the train, the Purchaser undertakes to present a ticket with the allocated QR code for scanning with any suitable means (a ticket printout, a ticket on a cell phone screen, etc.)

8.2.2.1.2. Deferred Printing Ticket (Ticket Form). To travel it is necessary to exchange a 16-digit ticket number sent to the Purchaser’s email specified when making the Booking (also available in the "My Account" section), for the travel document at the box office only on the mainland of Ukraine. The Agency shall not be liable for the Passenger’s failure to exchange the ticket at the box office.

8.3. Railway Tickets Service. Tickets for the Trains of “Ukrzaliznytsia” JSC. Refund and Changes

8.3.1. The unused railway ticket may be refunded by means of returning it to the ticket return box office of the railroad station: deferred printing ticket must be previously exchanged for a paper ticket at the railway box office no later than the due time of exchange expires.

8.3.2. To return an e-ticket that does not require any exchange, it is necessary to apply to the ticket return box office.

8.3.3. Ticket may also be returned through the "My account" section on the Website.

8.3.3.1. In case of an electronic ticket, the Purchaser may return one or more tickets of the booking, and it is possible to separately cancel the baggage receipts.

8.3.3.2. In case of deferred printing tickets, all the tickets specified in the Booking are subject to cancellation. It is not possible to return one out of several tickets.

8.3.3.3. If the Purchaser has exchanged their electronic ticket or voucher for a paper one, ticket return shall be carried out only at the railway box office without involving the Agency.

8.3.4. The refund amount is calculated and determined directly by the internal rules and fare rules of the Service Provider/Carrier without the Agency.

8.3.5. A refund shall be made upon receiving by the Agency of the funds from the Carrier. The Agency and/or the Carrier shall have the right to charge fines and fees for the service of a refund for tickets for the trains of Ukrzaliznytsia JSC.

8.3.6. The funds paid for the unused voucher (electronic ticket) will be returned in the same way as they were charged for the Booking, and within terms and in accordance with the terms and conditions of these Terms.

8.3.7. A supporting document with the specified refund amount will be issued for the Customer.

8.4. Railway Tickets Service. Tickets for the Trains of European Railways. General Terms and Conditions

8.4.1. The confirmation of payment for European railway tickets is a ticket to be exchanged at the box office/ticket terminal or an electronic ticket sent to the email indicated by the Purchaser when making the Booking, and, as a general rule, is available in the "My Account" section.

8.4.2. Ticket type (e-ticket/ticket form with the code to be exchanged at the box office/ticket terminal) is determined by the Carrier automatically without involving the Agency. When placing the Booking, it is possible to get acquainted with the Ticket type before payment.

8.4.3. Depending on the rules of the chosen Carrier, the Purchaser may not have the opportunity to get acquainted with the carriage number and seat when making the Booking. The Purchaser will be able to get acquainted with such information only after obtaining of a travel document at the box office or ticket terminal.

8.4.4. European rail Carriers generate Control coupons (tickets) themselves. The User receives Control coupons in the form, generated by the Carrier.

8.4.5. Types of travel documents: A single order form, containing one page, regardless of the number of the Passengers, is generated for the whole Booking, or the same order form is separately generated for each Passenger in the Booking (contains multiple pages according to the number of the Passengers). The document is sent to the mail address indicated when making the Booking, and is also available in the "My Account" section. The Booking is given a confirmation number. This number is either an interchange code, on the basis of which the Passenger receives a boarding pass in the "ticket machine", or it gives the Passenger a possibility to board the train directly. The order form with the confirmation number is sent to the email specified when making the Booking, and is also available in the "My Account" section.

8.5. Railway Tickets Service. Tickets for the Trains of European Railways. Settlements and Payment Procedure

8.5.1. The User must take into account that in some cases, the Booking System informs about the total cost of the Booking consisting of multiple tickets, but not the cost of each ticket.

8.5.2. Possibility and conditions for return depend on the Fare Rules of the bought ticket. The Purchaser shall get acquainted with the Fare Rules and the Rules of the Carrier before making the Booking.

8.5.3. Return of the issued tickets is possible only if it is stipulated by the Rules of the Carrier.

8.5.4. The refund of the money shall be made after its receipt by the Agency from the Carrier.

8.5.5. It is impossible to return one or more tickets that are included in one Booking. The entire Booking is subject to cancellation.

8.5.6. It is impossible to make changes to the paid Booking.

8.5.7. To cancel the Booking, the Purchaser is required to do the following:

• Select the desired Booking in the “My Account” section.
  
• Press the “Cancellation Request” button.
  
• Confirm the refund amount.
  

8.5.8. Under no circumstances the cost of the Agency services, the cost of services of the Service Providers, penalties of the Carriers and extra charges of payment systems may be refundable.

9.1. Bus Tickets Service. General Terms and Conditions.

9.1.1.Peculiarities of the provision of the Bus Tickets Service apply subject to the above-mentioned general rules of booking of, purchase of and payment for the Services, and additional rules of operation of the Bus Tickets Service which are available at the following link.

9.1.2. The Agency provides the Services to assist the implementation of Bus tickets sale according to partnership agreements concluded between the Agency and the relevant Service Providers/Carriers. The Agency shall not be responsible for any and all acts or failures to act, errors, omissions, warnings, representations, warranties, violations or negligence of the Service Provider/Carrier, including, but not limited to incidents that may arise during or as a result of the use of the Carriage Service (including, but not limited to boarding or voucher exchange).

9.1.3. The Agency shall not be liable for the waiting time at checkpoints when crossing the border, period of time for customs control, and shall not make any payments or compensation for damages and additional costs incurred during or as a result of such delays.

9.1.4. The Agency shall not be responsible to the Purchaser for any delays or incorrect work on the part of the bank which arised during Booking payment and/or refund.

9.2. Bus Tickets Service. Price. Settlements and Payment Procedure

9.2.1. Ticket price shall be determined according to the rules and fares of the Service Providers which apply at the time of payment. In case of changes of the rules and/or fares of the Service Provider, the operations made under previous rules/fares are valid and not subject to reissuance.

9.2.2. The total Booking value includes the cost of the Agency services, Service Providers and payment system fee, which under no circumstances shall be refunded to the Purchaser.

9.2.3. By using the Website, it is possible to buy a bus ticket no later than four (4) hours before the scheduled departure of the Bus, unless shorter/longer term is stipulated by the Rules of the Carrier.

9.2.4. Depending on the Rules of the Service Providers, when making the Booking, you may need to enter, including but not limited to, the following data of each Passenger: second and last name (for domestic destinations – in Cyrillic; for international destinations – in Latin); birthdate; passport series and number; sex.

9.2.5. It is possible to reserve no more than five (5) seats in one Booking on the Website.

9.2.6. The Purchaser on their own shall select a convenient payment method available on the Website, among the possible ones for this Service and Service type.

9.2.7. The confirmation of Bus ticket payment is a voucher or electronic ticket which is generated by the Service Provider/Carrier and sent to the email indicated by the Purchaser when making the Booking, and, as a general rule, is available in the "My Account" section.

9.2.8. The obligation of the Agency in respect of Bus tickets sale shall be deemed to be performed in full to the Purchaser after sending the voucher or e-ticket to email indicated by the Purchaser when making the Booking.

9.2.9. Depending on the chosen Bus Carrier, electronic ticket type and appearance may differ. The voucher type is determined by the Carrier without involving the Agency, and will be known only after the payment.

9.2.10. The bus model and its type can be altered unilaterally by the Carrier, and it does not depend on the will of the Agency.

9.2.11. Depending on the rules of the Service Provider/Carrier, the Ticket may be of the following types:

9.2.11.1. Voucher to be exchanged for a ticket at the bus station box office. Issuing of tickets under vouchers is done for free at the bus station box office and finishes five (5) minutes prior to the scheduled departure of the Bus. The ticket can be issued and delivered only to the person, whose surname and additional information (if required by the Service Provider/Carrier) are specified in the voucher and subject to the presence of the Passenger’s ID card.

9.2.11.2. Voucher to be exchanged for a ticket when boarding the bus. The exchange is carried out by the bus driver or another authorised person.

9.2.11.3. Electronic Ticket. The Purchaser shall print out their Electronic Ticket at any convenient time. The printed e-ticket shall be presented for control purposes when boarding the Bus.

9.3. Bus Tickets Service. Refund and Changes.

9.3.1. The possibility of a ticket return is determined solely by the rules of the Service Provider and the date of request submission prior to the departure date specified in the Booking.

9.3.2. It is impossible to make changes in the Booking in all and any cases.

9.3.3. To request the voucher and/or e-ticket refund, the Customer must do the following:

•  In the “My Account” section select the Booking to be cancelled;
  
• Click on the “Cancellation Request” button;
  
• Confirm the refund amount. 

9.3.4. To request a voucher/e-ticket refund, the Purchaser may also contact the Agency Customer Care Service. The Purchaser shall fill in a refund application. Filling in the refund application implies full and unconditional acceptance by the Purchaser, of the refund terms and conditions.

9.3.5. Technical cancellation of the ticket is carried out only after confirmation by the Purchaser of the terms and conditions of cancellation/refund amount determined when cancelling the ticket. The Purchaser shall timely confirm the cancellation terms and conditions on the Website, and in case of delay, shall incur all related damages.

9.3.6. Refund, except for payment system fee and the cost of the Agency services, is carried out after submission of a refund application and when the Agency receives the appropriate funds from the Carrier or withhold them from the amount by the Agency due to be transferred to the Carrier in connection with the sale of Carriage Services in the reporting period in which the Carrier has consented to such witholding. The fine amount determined by the Carrier, Service fee of the Service Provider, payment system fees, as well as the Agency Service Fee may be deducted from the refund amount.

9.3.7. If the Purchaser has exchanged the electronic ticket or voucher for a paper one, ticket return is made only at the bus station box office without involving the Agency.

9.3.8. For the service of voluntary voucher/electronic ticket return in "My account" section on the website, the Customer is charged a service fee of 5% from the amount refundable to the Customer by the Agency.

9.4. Bus Tickets Service. Ticket Refund in Case of Bus Cancellation or Reschedule

9.4.1. The Carriers/Service Providers are not required to inform the Agency of bus cancellation or reschedule. Therefore, the Agency is denied the opportunity to inform the Purchaser of the bus cancellation by the Carrier and, thus, is not responsible for the damage caused to the Passenger due to such bus cancellation or resсhedule.

9.4.2. If a voucher is not subject to exchange at the box office/when boarding the bus, the Purchaser has to contact the Agency Customer Care Service in respect of a refund request in case of bus cancellation/reschedule.

9.4.3. If a voucher is subject to exchange at the box office/when boarding the bus or it has already been exchanged, the Purchaser needs to contact the bus station box office in respect of refund in case of bus cancellation/reschedule by the Carrier.

9.4.4. The refund amount shall be calculated and determined directly by the internal rules and fare rates of the Service Provider/Carrier without involving the Agency.