Identification and elimination of fraudulent transactions is the key task of all international payment systems. Secure online payment transactions are tracked by multiple systems at different levels and stages of payment.
International payment systems
Visa and
MasterCard are the largest financial organizations which coordinate payment flows in the world. They develop and implement specific technologies, establish and recommend card security standards, continuously supplementing them.
Anti-fraud systems of various acquiring banks, due to integrated control and data exchange with other banks, expose hundreds of fraudulent groups committing crimes based on using payment cards in different countries. Monitoring and anti-fraud control is performed both automatically and manually.
Tickets.ua is interested in providing the highest quality travel services, but it can not influence the decisions of payment systems. According to our
Anti-fraud policy, we make all the necessary steps to resist fraud. Tickets.ua, like any other payment receiving organization (especially e-commerce company), is trying to reduce the risks and ensure traffic control facilities, the earliest possible detection of fraud and immediate response to any suspicious cases.
A transaction can be regarded by anti-fraud filters as suspicious for the following reasons:
- Online payment is made in a country, which is not the country where the payer's сredit/debit card was issued.
- The card is on the "black list" anti-fraud systems.
- Payment systems block сredit/debit cards issued in certain countries. As a rule, these are some countries in Asia, Africa, Latin America and other regions, where international statistics reports the maximum number of card-related risks and crimes.
- Other reasons why a сredit/debit card may not be accepted for payment.
How various anti-fraud systems respond to suspicious cases:
- after entering card data, the card is automatically blocked by anti-fraud filters if it does not meet certain standards. The error is usually displayed to the user;
- the payment system blocks payment attempt without explanation the reason;
- email request is sent to the payer asking for documentary evidence that the payer is indeed card owner;
- payer is offered a simple online test to make sure that he/she is really the owner of the credit card.
Documentary evidence of card ownership
The payer, whose card makes Tickets.ua get suspicious, may receive an email as follows:
Our anti-fraud control system has detected high risk of this transaction. Unfortunately, we cannot issue your ticket.
For a successful purchase of the ticket, please verify your credit card ownership.
Send supporting documents by e-mail to [email protected] within booking validity period.
Documents required for confirmation of successful payment:
1. Copy of the first page of card holder's passport.
2. Copy of the front side of the credit card.
You can hide the card number but for the last four digits, which must be clearly visible.
The technical experts will analyse the information for further processing and ticketing.
The received copies are destroyed immediately after examination.
We apologize for any inconvenience.After receiving of the above supporting documents and anti-fraud check passed, the transaction will be successfully completed.
If the payment system rejects the evidence, the buyer will be informed thereon, the reservation will be cancelled, the seat(s) or other booked services will be returned to sale. The same procedure is also applied,
if the buyer fails to send the requested documents. In this case, if you still need the tickets (or other services provided by Tickets.ua),
we recommend you to create a new booking and
pay using other payment method or another сredit/debit card.
Online verification of card ownership
In some cases, after paymnet attempt, you may see a message:
Attention! Your card has not passed our anti-fraud filter.
We have to be sure that you are an owner of this сredit/debit card.
You will be offered 2 methods to verify you are the card owner.
Method 1
For security purposes, we will block a random amount on your card within $0.7 - $1.2.
From the dropdown menu select currency in which a random amount will be blocked on your card and press the "LOCK" button.
Find out which random amount was locked on the card.
The exact amount is indicated in:
- Online banking system — in the last transaction statement.
- SMS from the bank — if SMS notification on transactions is activated for the card.
- Bank's customer support service — call them by the phone number printed on the reverse side of the card.
Enter the locked amount in corresponding field and press the "CONFIRM" button.
If the entered amount is the same as the randomly locked, card verification will be successful - payment will be accepted, otherwise - payment will not be denied, order will be cancelled.
The locked amount will be automatically unlocked.
Method 2
Enter authorisation code in the "Authorization code" field.
Press "Confirm" button.
If authorisation code was entered correctly, the booking will be successfully paid, otherwise the booking will be cancelled.
Authorization code is indicated in:
- Online banking system - in the last transaction statement.
- Bank's customer support service (phone is indicated on the reverse side of the card).
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