What is a gift certificate?
A gift certificate is a unique digital and/or letter code that can be used to get a discount on the Tickets.ua website.
How can I use the certificate?
When placing an order, enter the certificate code in the appropriate field on the payment page.
The amount payable will be reduced by the nominal value of the certificate. If the cost of the order is more than the nominal value of the certificate, the difference can be paid in any way available on the website.
Please note!
- certificates are not cumulative,
- if the order amount is less than the nominal value of the certificate, the balance is returned to the buyer in the form of a new gift certificate,
- certificate can only be used if you go directly to the Tickets.ua website,
- when using the certificate, the accrual of bonuses/miles is not available,
- it is not possible to use the certificates and accumulated miles/bonuses at the same time,
- if the order amount equals to or is less than the nominal value of the certificate, a buyer shall pay the minimum price of the service – UAH 10.
When can I not use a certificate?
The certificate cannot be used in the mobile app or when going to the Tickets.ua website from metasearch* systems.
* Metasearch systems are sites showing flight offers from many agencies and airlines.
What services can I pay for with a certificate?
All the Tickets.ua services.
Can I return a ticket/service paid for with a certificate?
Yes
The refund shall be made in the form of a new gift certificate.
If the order has been paid for with a certificate and in cash, the refund shall be made the same way as the payment.
The validity period of the new certificate to which the refund has been made is 6 months from the day of its registration.
What is the validity period of the gift certificate?
The certificate is valid for 365 calendar days from the day of its receipt by e-mail.
Can I give or transfer a certificate?
Yes. The certificate can be given as a gift or transferred to another person to pay for services on the Tickets.ua site.
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