- How can I book a ticket online?
- Where can I view my booking?
- How far in advance can I book a flight ticket?
- What payment methods can I use to pay for my booking?
- Why is there a need for anti-fraud payment verification?
- Is it possible to save my booking without payment?
- What does the status of my booking mean?
- How to check the fare rules in "My Account"?
- How can I get the itinerary receipt?
- What do I need to know when I take a connecting flight?
- How do I enter passenger information when creating a booking?
- Can I change or correct my name or sex in my ticket?
- How can I correct a mistake in my ticket?
- How much does it cost to make changes in my ticket?
- How сan I pay for changes?
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How can I cancel the booking?
To cancel your booking online, please
- Log into the site and enter “My account” – “My orders” – "Flight tickets" – "Booking #" – “Edit order.”
- Select the passenger/booking that you wish to cancel and the reason;
- Attach the required documents which will be listed after you select the refund reason;
- Click “Send request.”
Please note that some fares are non-refundable. Read about how to check fare rules, limitations, and ticket change fees.
More about refund.If you haven't found an answer to your question, please contact our Customer Care Service
- What should I do in the event of unforeseen changes?
- How can I use the bonus card from the airline?
- Can I select a seat on the plane?
- Will I have an in-flight meal?
- Can I select a special meal?
- How to check in for the flight?
- How can I check in online?
- Where the booking reference number and the e-ticket number may be found?
- How can I get the boarding pass?
- What if I can't print out my itinerary receipt or check in for the flight online?
- How to find baggage allowance?
- What is the checked baggage allowance?
- What can't I take as carry-on baggage?
- What is the limit of carry-on baggage?
- How to book carriage of sport equipment?
- Baggage on code-sharing flights
- Travel with animals
- How to buy a ticket for child?
- What ticket is required for an infant (0–2 years old)?
- What ticket is required for a child (2–12 years old)?
- Can I change date or itinerary in my booking?
- Specifics of border crossing
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